Privacy policy

Privacy Policy
At JEM Jewellery, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

Information We Collect
We collect the following types of personal data:

Name, email address, phone number, shipping address

Payment details (processed securely through third-party providers)

Order history and communication preferences

How We Use Your Information
We use your data to:

Process and fulfill orders

Communicate updates regarding your order

Provide customer support

Send promotional emails (if you opt in)

Improve our services and website experience

Sharing Your Information
We do not sell or share your information with third parties, except to trusted partners such as:

Payment processors (e.g., Shopify Payments, PayPal)

Shipping providers (e.g., Royal Mail, Hermes)

Marketing platforms (e.g., email service providers, Facebook/Instagram ads)

Your Rights
You have the right to:

Access your personal data

Request correction or deletion

Withdraw consent to marketing emails at any time

Cookies
Our site uses cookies to:

Personalize content

Track website performance

Remember your preferences